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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Other
Select the questions to view the answers
- How should I clean the inside of my product?
- What do my product's lights indicate?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- My computer does not recognize the product when I use a USB connection. What should I do?
- How do I scan a document with Epson ScanSmart?
- I can't start Epson Scan 2. What should I do?
- How do I load originals in the input tray?
- How do I uninstall the product software?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I load originals with a carrier sheet?
Select the questions to view the answers
- I see the message You cannot send the email. Confirm the settings on my Mac, when I use the Attach to Email feature in Epson ScanSmart. What should I do?
- I see the message Reduce the resolution to save the image in the size that you specified when I scan with Epson ScanSmart. What should I do?
- I see the message Object reference not set to an instance of an object in Epson ScanSmart when I use the QuickBooks Desktop. What should I do?
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- A black rectangle appears next to the business card I scanned. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I see lines through all my scanned images. What should I do?
- Only part of my document scans. What should I do?
- The product is not converting characters to editable text (OCR). What should I do?
Select the questions to view the answers
- The scanner doesn't work properly when I press the start button. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- The product does not detect multiple originals placed on the scanner glass when I use the optional flatbed scanner dock. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I scan a thick or large document?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- Scanning is slow. What should I do?
- How do I scan from a smart device?
- How do I change the scan settings in Epson ScanSmart?
- How do I scan a document so I can edit the text in word processing software?
Select the questions to view the answers
Select the questions to view the answers
- My computer does not recognize the product when I use a USB connection. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- How do I uninstall the product software?
- Does Epson make drivers for Linux?
- How do I change the Power Off and Sleep Timer settings?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
- How do I load originals with a carrier sheet?
- Which software is included with my product?
- The Manage Invoices/Receipts button does not appear in Epson ScanSmart in Windows. What should I do?
- Why are the TurboTax and Quicken buttons grayed out when using the Export and Save option in Invoice/Receipt Manager?
- Can I export receipts and invoices to QuickBooks Desktop for Mac using Epson Receipt Manager software?
Select the questions to view the answers
- Does Epson have a program where I can donate my working electronic equipment?
- When should I use the optional carrier sheet?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- Which user replaceable parts or accessories are available for my product?
- What do my product's lights indicate?
- The product does not turn off. What should I do?
- The product does not turn on. What should I do?
- How should I transport my product?
Contact Us
Mail :
Epson America, Inc.
3131 Katela Ave
Los Alamitos CA 90720
3131 Katela Ave
Los Alamitos CA 90720