The product doesn't work properly when I press the start button. What should I do?

• If the  start button does not start the correct program or perform the correct action, try these solutions:

  • Make sure the scanner is securely connected to your computer.
  • Make sure Epson Scan 2 is installed correctly.
  • Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly.
  • Make sure the correct settings were assigned to the scanner button in Document Capture Pro (Windows ) or Document Capture (Mac).
  Related tasks
  Assigning Start Button Settings or Scan Jobs