I still see white or dark lines in my printout after cleaning the print head three times. What should I do?

  • If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head several times, you can run a Power Cleaning.

    If you do not see improvement after running a Power Cleaning, turn off the product and wait at least 12 hours before running another Power Cleaning.

    Caution:
    Running a Power Cleaning consumes a lot of ink, so you should run it only if necessary. Make sure each ink tank is at least one-third full before running a Power Cleaning, or it may damage the product. Power Cleaning may cause the ink pads to reach their capacity sooner. When an ink pad reaches the end of its service life, the product stops printing and you must contact Epson for support.

    Caution:
    Power Cleaning may cause the ink pads to reach their capacity sooner. When an ink pad reaches the end of its service life, the product stops printing and you must contact Epson for support.

    Power Cleaning Using the Product Control Panel

    You can run a Power Cleaning using the control panel on your product.

    Note: After a Power Cleaning, you must turn off the product and wait at least 12 hours before running another Power Cleaning.

    1. Make sure there are no errors on the LCD screen and the output tray is extended.
    2. Visually check the ink levels and make sure each ink tank is at least one-third full.

      Caution:
      If you run a Power Cleaning when the ink levels are low, you may damage the product.

    3. Press the  home button, if necessary.
    4. Select Maintenance > Power Cleaning.
    5. Follow the instructions on the LCD screen to run the Power Cleaning. A confirmation is displayed when Power Cleaning is complete.
    6. When the Power Cleaning is finished, run a nozzle check.

    If the print quality did not improve, turn off the product and wait at least 12 hours before running another nozzle check. Run Print Head Cleaning or Power Cleaning depending on the printed pattern.

    If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.

Published:  Sep 16, 2021 Was this helpful? Thank you for the feedback!
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