I can't select an optional paper cassette as my paper source. What should I do?
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Turn the product off and on, then follow the instructions below for your operating system.
Enabling the Optional Paper Cassettes - Windows
You need to enable the optional paper cassette units before you can use them with the printer software.Note: If you are using the PCL driver or PostScript (PS3) printer software, see the link below to enable the optional cassette units.
Note: Log on to your computer as an administrator.
- Do one of the following:
- Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Select your product name, then select Printer properties.
- Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printer properties.
- Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name and select Printer properties.
- Windows 7: Click and select Devices and Printers. Right-click your printer name and select Printer properties.
- Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your printer name and select Properties.
- Click the Optional Settings tab. You see a window like this:
- Make sure Acquire from Printer is selected and click Get. The optional paper sources are listed in the Current Printer Information section.
- Click OK.
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows
If you installed optional paper cassette units, you need to enable the optional cassette units before you can use them with the PS3 printer software.- Do one of the following:
- Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Select your product name, then select Printer properties.
- Windows 10: Click and select (Settings) > Devices > Printers & scanners . Select your product name and select Manage > Printer properties.
- Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name and select Printer properties.
- Windows 7: Click and select Devices and Printers. Right-click your product name and select Printer Properties.
- Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product name, and select Properties.
- Click the Device Settings tab. You see a window like this:
- Select the number of optional cassettes installed as the Lower Cassette Unit setting.
- Click OK.
Enabling the Optional Paper Cassettes - Mac
You need to enable the optional paper cassette units before you can use them with the printer software.Note: If you are using the PostScript (PS3) printer software, see the link below to enable the optional cassette units.
- In the Apple menu or the Dock, select System Preferences.
- Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies.
- Select Driver or Options. You see a screen like this:
- Select the number of cassette units installed as the Lower Cassette setting.
- Click OK.
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac
If you installed optional paper cassette units, you need to enable the optional cassette units before you can use them with the PS3 printer software.- In the Apple menu or the Dock, select System Preferences.
- Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies.
- Select Driver or Options. You see a screen like this:
- Select the number of optional cassettes installed as the Lower Cassette Unit setting.
- Click OK.
- Do one of the following:
Published: Oct 4, 2023
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