faq-00003f6-hc3200_3800 | SPT_V11H959020 | Epson Home Cinema 3800 | Cinema Series | Projectors | Support

The product's light(s) indicate an error. What should I do?

See below.

Projector Light Status

The lights on the projector indicate the projector status and let you know when a problem occurs. Check the status and color of the lights and look for a solution in the table here.

1	Lamp light
2	Temp light
3	Status light
4	Power light

Status light	Power light	Lamp light	Temp light	Status and solution
Blue	Blue	Off	Off	Normal operation
Blue	Flashing blue	Off	Off	Warming up; wait for an image to appear
Blue	Flashing blue	Off	Off	Shutting down; when the status light stops flashing, you can unplug the projector
Off	Off	Off	Off	Standby or sleep mode
Blue	Blue	Off	Flashing orange	Projector is too hot Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects Clean or replace the air filter Make sure the environmental temperature is not too hot
Flashing blue	Off	Off	Orange	Projector has overheated and turned off; leave it turned off to cool down for about five minutes, then do the following: Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects Clean or replace the air filter If operating the projector at high altitude, turn on High Altitude Mode If the problem persists, unplug the projector and contact Epson for help
Flashing blue	Off	Orange	Off	Lamp has a problem Check the Lamp Hours in the Info menu to see if the lamp is burned out. Unplug the projector, wait for the lamp to cool down, and check if it is broken or installed incorrectly; reseat or replace the lamp as necessary Make sure the lamp cover is closed If the problem persists, unplug the projector and contact Epson for help
Blue	Blue	Flashing orange	Off	Replace the lamp soon to avoid damage; do not continue using the projector
Flashing blue	Off	Off	Flashing orange	A fan or sensor has a problem; turn the projector off, unplug it, and contact Epson for help
Flashing blue	Off	Flashing orange	Flashing orange	Auto Iris error; turn the projector off, unplug it, and contact Epson for help
Flashing blue	Off	Orange	Orange	Power error; turn the projector off, unplug it, and contact Epson for help
Flashing blue	Off	Flashing orange	Off	Internal projector error; turn the projector off, unplug it, and contact Epson for help

Note: If the lights display a pattern not listed in the table above, turn the projector off, unplug it, and contact Epson for help.

Published: Sep 19, 2019 Was this helpful? Thank you for the feedback!