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Model: C11CK24301
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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- How do I set the default print settings in Windows or on my Mac?
- I see a Job Status error code on my product. What does it indicate?
- Which ink packs should I use with this product?
- How do I check my product’s network status?
- How do I scan using my product's control panel?
- How do I connect my product to my wireless network using the product's control panel?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I replace the ink packs?
- Does the type of paper I use make a difference?
- What security measures does Epson recommend for its network products?
Select the questions to view the answers
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- How do I print labels in Microsoft Office?
- How do I set the default print settings in Windows or on my Mac?
- How do I copy a document or photo using my product's control panel?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set up my product for the fastest printing?
- My copies have incorrect or faint colors. What should I do?
Select the questions to view the answers
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- What does the message on my product's LCD screen mean?
- I see a Job Status error code on my product. What does it indicate?
Select the questions to view the answers
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- Can I use digital voicemail with my fax?
- How do I add a pause when I enter a fax number on the product's control panel?
- How many pages can I store in the fax memory?
- I cannot access the fax settings on my product's control panel. What should I do?
- The fax header gets cut off when I send a fax. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Do I need a filter if I'm faxing over a DSL?
- Can I use a pre-paid calling card to send a fax?
- How do I confirm my fax was sent?
- How do I create a header for my faxes?
- How do I send a fax from my product control panel?
- How do I send a fax using the Fax Utility in Windows?
- How do I restore my original fax settings?
- How do I use an answering machine with my fax?
- How do I send a fax using the Fax Utility on my Mac?
- I'm having trouble sending or receiving faxes. What should I do?
- The quality of my fax is poor. What should I do?
- How do I forward a fax I received to another fax machine?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Can the product print on CDs and DVDs?
- Does the type of paper I use make a difference?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
Select the questions to view the answers
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- My printout has lines running through it. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has a slight slant. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect margins. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has incorrect colors. What should I do?
- My product is printing blank pages. What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
Select the questions to view the answers
- How do I decide which resolution to select when I scan from Epson Scan 2?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- I cannot scan over a network. What should I do?
- How do I scan from a smart device?
Select the questions to view the answers
- How do I add my product as an IP printer on my Mac?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- How do I use my product's control panel to automatically send an email of a scanned file?
- Who do I contact for software support?
- How do I obtain the latest product software for Windows or my Mac?
- Where can I find the IP address of my router?
- Does Epson make drivers for Linux?
- What are the port numbers for Epson network printers (wired and wireless)?
- What is a job in Document Capture Pro or Document Capture?
- How do I change the font size of text when I print from software in Windows?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- How do I add and assign scan jobs with Document Capture Pro?
- How do I add and assign scan jobs with Document Capture?
- How do I uninstall the Epson standard printer and scanning software in Windows or on my Mac?
- I can't select an optional paper cassette as my paper source. What should I do?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I restore my product's default settings?
- How do I change the Power Off Timer setting?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I change the Sleep Timer setting?
- How do I change the language of the printer software screens in Windows?
Select the questions to view the answers
- [Archive]Where can I get my wireless password for Apple AirPort Extreme or Express?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product to my wireless network using the product's control panel?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I check my product’s network status?
Select the questions to view the answers
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- Why does the product sometimes make a sound like it's releasing air?
- What security measures does Epson recommend for its network products?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- How do I determine the number of pages that have fed through the product?
- How should I transport my product?
- How do I change the language used on the LCD screen?
- How do I change the paper size on the printer’s control panel?
Start Here - Installation Guide for Latin America
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty for Latin America
PDF
This document contains notices and Epson's limited warranty for this product (warranty valid in Latin America).
Contact Us
Mail :
Epson America, Inc.
3131 Katela Ave
Los Alamitos CA 90720
3131 Katela Ave
Los Alamitos CA 90720