- Printers
- Ink
- Projectors
- Scanners
- Point of Sale
- Robots
- Industries
- Support
A Plan That Brings Peace of Mind
We are committed to providing fast and reliable service to ensure minimal downtime for your Epson product.
Genuine Epson Parts
Genuine replacement parts manufactured to the same high-quality specifications as your product.
Epson Certified Technicians
Professionals specially trained and certified to repair your product.
Contact Center
Our customer service centers offer support by phone and email for forwarding inquiries.
Service Center Network
Network of authorized service centers nationwide, equipped and certified by Epson to ensure reliable technical support with quality standards.
Remote Assistance
Remote support tools for diagnostics and assistance, allowing for faster response times and reduced interruptions.
Operating Cost Control
Plans with technical coverage and included parts that allow you to forecast estimated annual service costs without unexpected expenses or surprises in operational management.
Flexible Options and Predictable Pricing
We offer a variety of Extended Service Plans to choose from, providing predictable pricing and simplifying cost management.
CoverPlus Plan Options Include:
Service Contract
Accurate diagnostics and reliable solutions that can help minimize operational impact and extend equipment lifespan.
Installation
Quick and efficient On-Site equipment installation performed by Epson certified technicians.
Preventive Maintenance
Preventive maintenance services designed to help ensure continuous and reliable operation.
Training
We offer a learning platform to understand product operation and get the most out of your equipment.
Careplus
Exclusive coverage of original spare parts available for service centers and self-managers.
Coverkit
Spare parts package for faster service center support.
Standard Limited Warranty vs CoverPlus
Standard Limited Warranty
Coverage: 1 or 2 years
Response Time: Standard
Service Extension: No
CoverPlus
Extended Coverage: standard warranty + up to 4 years CoverPlus, for up to 5 years of continuous coverage
Response Time: Priority
Service Extension: Yes
How to Purchase CoverPlus Service Plans
Find Your Product
Find your model using the search tool on our website. On the product page, select the "Service Plans" tab to view the list of available CoverPlus Plans.
Frequently Asked Questions About CoverPlus Service Plans
CoverPlus is Epson’s official service brand, created to help ensure operational continuity, specialized technical support, and peace of mind for our customers through comprehensive solutions such as service contracts, maintenance, spare parts, and more. Our plans are designed to maximize equipment performance and lifespan, without including the supply of consumables.
We offer contracts in two formats:
- On-Site: Technical support at the customer’s location.
- Carry-In: Service at authorized Epson centers.
Both include labor and spare parts for corrective maintenance.
By purchasing CoverPlus at the time of equipment purchase, you receive discounted rates on the contract value.
CarePlus is designed for partners who manage technical labor internally. Epson provides all necessary parts and unlimited support, with a fixed cost and no surprises.
It’s a kit of critical parts designed to speed up repairs at service centers. It improves response times, especially in the industrial segment.
- On-Site: A technician visits the customer’s location.
- Carry-In: The customer brings the equipment to an authorized center.
Both cover repairs and support, but differ in the service delivery method.
No. Preventive maintenance is not included by default in On-Site or Carry-In contracts. It can be requested as an additional or customized service.
Yes, but first you must obtain a technical report from an authorized Epson center certifying the equipment’s functional condition.
In the case of an unauthorized equipment transfer, it may result in the cancellation of the service plan continuity. This limitation applies to all products and extended service plans. We always recommend carrying out transfers with certified technical assistance.
Yes. CoverPlus offers progressive discounts for early purchase of multi-year contracts.
Yes. CoverPlus provides installation and uninstallation services both at the time of purchase and for equipment relocation. It includes specialized labor and, for new equipment, operational training for up to 4 users. It’s important to follow all Epson technical recommendations to maintain the equipment warranty. Coverage varies by product.
