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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Interactive Features
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
- How do I set my product for Extended Desktop in Windows 7 and Windows 8?
- The product indicates an error. What should I do?
- How do I replace the lamp?
- When and how should I clean or replace the air filter?
- I am unable to connect my Mac to my product. What should I do?
- How do I get a replacement lamp for my product?
- Part of my image is blurred or out of focus. What should I do?
- I don't see the Start Inking option on the Review tab in my Microsoft Office Application. What should I do?
- Can I access the lamp and air filter with the ceiling mount installed?
- How do I improve the interactive speed?
- Nothing projects on the screen. What should I do?
- I am unable to connect my Mac to my product. What should I do?
- How can I connect my Tablet to my product?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- What type of equipment can I connect to my product?
- How do I connect my image source to my product?
- How do I connect a USB device or camera to my product?
- Which USB extension cables are recommended for use with my BrightLink?
- Can I use my product on a table instead of mounting it on a wall?
- Do I need a video or image device connected to my product to be able to annotate?
- How do I set up my product?
- Can I connect my product to a network?
- How do I setup a wireless connection?
- Can I project images from a computer over a USB connection?
- How do I present images from an external drive or flash memory drive?
- How do I adjust my product settings for rear and/or ceiling placement?
- Can my product do rear projection?
- I am having trouble projecting through a USB connection. What should I do?
- How do I connect my iOS device to my product?
- How do I mount my projector on the wall?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- Can I attach other USB devices to the port for the wireless LAN module?
- I see the message No Signal. What should I do?
- The message Not Supported is displayed. What should I do?
- When I try to use the Easy Interactive Driver I see the message, Hardware device not found. What should I do?
- The product indicates an error. What should I do?
- The power light will not turn on. What should I do?
- I get the message Projector Filter Warning when using ActivInspire software. What should I do?
- I can't use dual pens when I select Dual User in ActivInspire, the message Dual User requires an update available for Promethean Activboards only appears. What should I do?
- A No Signal message appears when I display an image from an Elmo HV-110XG document camera. What should I do?
- I see the message Error occurred in the Easy Interactive Function. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- The image is not rectangular. What should I do?
- I see static or noise in the image. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- The image from my computer appears stretched when it's projected. What should I do?
- How soon should I see an image after I press the power button?
- How do I select the image source?
- Should I use the Keystone function to adjust the projected image during the installation of my product?
- When writing with two pens, the pens skip and break up. What is wrong?
- The image on my screen appears red, pink, or magenta. What should I do?
- When I play movies through my DVD player and my product, the screen has a green cast. What should I do?
- How can I adjust the colors?
- My displayed image appear jittery or shaky when I connect a DVD player or VCR to my product. What should I do?
- How can I improve the image quality?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- Can I display on the screen and a computer monitor simultaneously?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- The image from the projector is too big for a 16:9 screen. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- Can I turn off the Hovering feature?
- Does my product's interactive function work with Linux?
- The built-in toolbar (PC Free Annotation) does not work. What should I do?
- How do I calibrate my product?
- I am having trouble manually calibrating my system. What should I do?
- Are the tips of the pen replaceable?
- Will my SMART or Promethean pens work with my product?
- Why do I need to calibrate the system before using the pen for the first time?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- What distance should the pens be apart when I write?
- My pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- Shooting lines appear between the pens, when I use two pens at the same time. What should I do?
- When should I recalibrate the interactive pen?
- The pen is causing interference and unwanted effects. What should I do?
- My pen is hard to use. What should I do?
- The pen position is not accurate. What should I do?
- Do I need to install the Easy Interactive Driver for interactivity on my computer?
- Is Easy Interactive Tools (EIT) software supported in Linux?
- Is the software that comes with other interactive whiteboards compatible with my product?
- How do I uninstall Easy Interactive Driver on my Mac?
- How do I uninstall Easy Interactive Tools (EIT)?
- Can I run USB Display and Easy Interactive Tools (EIT) at the same time?
- What is Easy Interactive Driver (EID)?
- How do I improve the interactive speed?
- Can I use the pen over the network if the Use Interactive Pen setting is enabled in the EasyMP Network Projection software?
- How do I enable dual pen functionality in ActivInspire software?
- The Interactive pen does not work on OS X 10.9.x or 10.10; the pen freezes and stops working. What should I do?
- Is it possible to use Easy Interactive Tools 3.00 on my computer to record live video from my Epson document camera?
- Do I need to install a special driver on my computer in order to use a document camera with Easy Interactive Tools 3.00?
- Can I record and play back a video file in Easy Interactive Tools 3.00?
- Can I use the ELPPN04 pen with the my product?
- How many users can annotate at the same time using the Easy Interactive Tools (EIT) Ver.3.05 Annotation and Whiteboard mode?
- Does Epson have a longer pen or a pen extender to extend the reach of the pen?
- Can I use my product with my existing standard or interactive whiteboard?
- How often do the batteries in the interactive pens need to be charged?
- Can I use two same-color pens at the same time?
- What is the warranty on the interactive pen?
- Do infrared (IR) devices interfere with the product's interactive pens?
- When should I recalibrate my system?
- How do I get a replacement lamp for my product?
- Can I access the lamp and air filter with the ceiling mount installed?
- When and how should I clean the lens?
- How do I clean my product case?
- How do I replace the lamp?
- How do I reset the lamp timer to zero?
- When should I replace the projection lamp?
- When and how should I clean or replace the air filter?
- The product's buttons don't work. What should I do?
- Can I use the remote control to click through slideshow-style presentations?
- The remote control doesn't work as a wireless mouse. What should I do?
- The remote control doesn't work. What should I do?
- How do I obtain a replacement remote control?
- Can I use the remote control to enter IP addresses directly?
- I don't see the Start Inking option on the Review tab in my Microsoft Office Application. What should I do?
- Which operating systems does USB Display support?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- Can I access my product from different operating systems on the same network?
- I am not receiving mail when a product problem occurs. What should I do?
- How do I set a password on my product?
- How do I install the USB Display software on my computer?
- Which Epson products are compatible with SMART Notebook software?
- How do I disable or configure my product maintenance reminder in ActivManager?
- What format does Easy Interactive Tools 3.00 save video recordings in?
- How do I set my product for Extended Desktop in Windows 7 and Windows 8?
- Where can I get the latest software for my projector?
- Which software supports dual pens?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- Can I use interactive software that did not come with my projector?
- What is Easy Interactive Tools?
- Where can I find more information on SMART Notebook software?
- How do I calibrate Pen and Touch when using the extended desktop in Windows?
- How do I play sound through my product?
- My audio is still playing when another image source is selected. What should I do?
- There is no sound. What should I do?
- Video recordings created with an Epson document camera have no audio when played back on my computer using Easy Interactive Tools 3.00. Why?
- I do not get audio when multiple projectors are connected through the EasyMP Network Projection software. I do get audio when only one projector is connected. What is wrong?
- There is no audio with the Standby Audio setting enabled. What should I do?
- Can I connect my product to external speakers?
- Does Epson have longer cables available for purchase?
- What accessories are available for my product?
- How should I transport my product?
- Can I change my product's network name?
- Does my product offer network monitoring and control capabilities?
- Which wireless security modes does my product support?
- The product won't go into sleep mode. What should I do?
- I forgot my product's password. What should I do?
- What are the different Color Modes used for?
- Is there a recommended sequence of turning on my product and peripherals?
- What is my product's native resolution?
This guide describes how to mount the short-throw projectors to a wall using the Epson wall mount. Also included are instructions for attaching the interactive module, which is only included with certain models.
This document contains quick setup instructions for this product.
This document contains setup instructions for using the Interactive Pen and toolbar.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This Zip file contains the Microsoft Excel formatted ESC/VP21 Command List with command codes which are used to remotely control Epson projectors, along with the PDF Guide.
This document contains tips for using Easy Interactive Tools.
This document contains tips on using the Easy Interactive Tool software.
This document contains tips on using the Easy Interactive Tool software.
This document contains in-depth usage instructions for the software.
This document contains in-depth usage instructions for the software.
This document contains an overview, and usage instructions for Epson Projector Management Utility (formerly named EasyMP Monitor Utility).
Guides for previous software versions are listed below.
Epson Projector Management v5.20 | v5.10 | v5.0
EasyMP Monitor Utility v4.57 | v4.56 | v4.54 | v4.53 | v4.52 | v4.51 | v4.50 | v4.40
This document provides technical specifications for this product.
This guide provides information for selecting a compatible mount.
This document describes Epson's limited warranty for this product.
This Welcome Kit contains a collection of BrightLink Projector documentation.
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