- Printers
- Ink
- Projectors
- Scanners
- Point of Sale
- Robots
- Industries
- Support
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- Can I connect my product to a network?
- How do I setup a wireless connection?
- What accessories are available for my product?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- I don't see the Start Inking option on the Review tab in my Microsoft Office Application. What should I do?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- Can I remove the wireless module and attach other USB devices to this USB port?
- Why is the Movie Sending Mode button on the EasyMP Network Projection toolbar grayed out?
- How do I project images from an external drive or flash memory drive?
- How do I connect a USB device or camera to my product?
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- Nothing projects on the screen. What should I do?
- I am having trouble projecting through a USB connection. What should I do?
- How do I connect my image source to my product?
- How do I connect a USB device or camera to my product?
- How do I set up my product?
- How do I setup a wireless connection?
- Can I connect my product to a network?
- Can my product do rear projection?
- Can I project images from a computer over a USB connection?
- I am unable to connect my Mac to my product. What should I do?
- I can't connect to my product using EasyMP Network Projection. What should I do?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- What type of equipment can I connect to my product?
- Which USB extension cables are recommended for use with my BrightLink?
- Do I need a video or image device connected to my product to be able to annotate?
- Can I remove the wireless module and attach other USB devices to this USB port?
- How do I project images from an external drive or flash memory drive?
- How do I adjust my product settings for rear and/or ceiling placement?
- How do I connect my iOS or Android device to my product?
- How do I mount my projector on the wall?
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- The message Not Supported is displayed. What should I do?
- I see the message No Signal. What should I do?
- When I try to use the Easy Interactive Driver I see the message, Hardware device not found. What should I do?
- The product indicates an error. What should I do?
-
The
power light will not turn on. What should I do?
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- The image is not rectangular. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- The image is too dark or light, or the colors are incorrect. What should I do?
- I see static or noise in the image. What should I do?
- How do I select the image source?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- The image from my computer appears stretched when it's projected. What should I do?
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How soon should I see an image after I press the power button?
- Should I use the Keystone function to adjust the projected image during the installation of my product?
- How can I adjust the colors?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- My displayed image appears jittery or shaky when I connect a DVD player to my product's Video or S-Video port. What should I do?
- The image on my screen appears red, pink, or magenta. What should I do?
- How can I improve the image quality?
- Can I display on the screen and a computer monitor simultaneously?
- The image from the projector is too big for a 16:9 screen. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
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- The built-in toolbar (PC Free Annotation) does not work. What should I do?
- I am having trouble manually calibrating my system. What should I do?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- The pen is causing interference and unwanted effects. What should I do?
- My pen is hard to use. What should I do?
- The pen does not work over a network. What is wrong?
- The pen position is not accurate. What should I do?
- Does my product's interactive function work with Linux?
- Will my SMART or Promethean pens work with my product?
- What distance should the pens be apart when I write?
- Are the tips of the pen replaceable?
- Why do I need to calibrate the system before using the pen for the first time?
- Shooting lines appear between the pens, when I use two pens at the same time. What should I do?
- Do I need to install the Easy Interactive Driver for interactivity on my computer?
- Is the Easy Interactive Tools (EIT) software supported in Linux?
- Is the software that comes with other interactive whiteboards compatible with my product?
- How do I uninstall the Easy Interactive Driver on my Mac?
- How do I uninstall Easy Interactive Tools (EIT)?
- Can I run USB Display and Easy Interactive Tools (EIT) at the same time?
- What is Easy Interactive Driver?
- Can I use my product's interactive features while projecting wirelessly?
- How do I turn off my product's built-in toolbar?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- Do infrared (IR) devices interfere with the product's interactive pen?
- Can I use my product with my existing standard or interactive whiteboard?
- How often do the batteries in the interactive pens need to be charged?
- Can I use two same-color pens at the same time?
- When should I recalibrate the interactive pen?
- What is the warranty on the interactive pen?
- Can I turn off the Hovering feature?
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- When and how should I clean the lens?
- How do I clean my product case?
- How do I replace the lamp?
- How do I reset the lamp timer to zero?
- When should I replace the projection lamp?
- When and how should I clean or replace the air filter?
- When should I recalibrate my system?
- How do I get a replacement lamp for my product?
- Can I access the lamp and air filter with the ceiling or wall mount installed?
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- The remote control doesn't work. What should I do?
- The product's buttons don't work. What should I do?
- The remote control doesn't work as a wireless mouse. What should I do?
- Can I use the remote control to click through slideshow-style presentations?
- How do I obtain a replacement remote control?
- Can I use the remote control to enter IP addresses directly?
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- I don't see the Start Inking option on the Review tab in my Microsoft Office Application. What should I do?
- I am not receiving mail when a product problem occurs. What should I do?
- How do I set a password on my product?
- I don't see the Start Inking option on the Review menu in my Microsoft Office application. What should I do?
- Can I access my product from different operating systems on the same network?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- Why is the Movie Sending Mode button on the EasyMP Network Projection toolbar grayed out?
- How do I install the USB Display software on my computer?
- How do I set my product for Extended Desktop in Windows 7 and Windows 8?
- Can I use Promethean ActivInspire software with my product?
- I want to install the EasyMP Multi PC Projection utility but I can't find it. What should I do?
- Where can I get the latest software for my projector?
- Which software supports dual pens?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- Can I use interactive software that did not come with my projector?
- What is Easy Interactive Tools?
- Where can I find more information on SMART Notebook software?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- How do I calibrate Pen and Touch when using the extended desktop in Windows?
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
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- There is no sound. What should I do?
- There is no audio output when my product is in standby mode or off and the A/V Output setting enabled. What should I do?
- Can I output audio from the internal or external speakers when my product is in standby mode or off?
- Does my product support audio over a network connection?
- My audio is still playing when another image source is selected. What should I do?
- How do I play sound through my product?
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Select the questions to view the answers
- I forgot my product's password. What should I do?
- Can I connect my product to external speakers?
- How should I transport my product?
- What accessories are available for my product?
- What are the different Color Modes used for?
- Does Epson have longer cables available for purchase?
- Can I change my product's network name?
- Does my product offer network control capabilities?
- The product won't go into sleep mode. What should I do?
- Is there a recommended sequence of turning on my product and peripherals?
- What is my product's native resolution?
- What security measures does Epson recommend for its network products?
