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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- What security measures does Epson recommend for its network products?
- The product's buttons don't work. What should I do?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11, 12, 13, or 14. What should I do?
- Can I turn on my product over a network?
- Can I use a network connection to export a project to the projector?
- The image appears stretched when I project from my computer. What should I do?
- Who do I contact for technical support on the Epson mounts?
- How do I project an image from my iOS or Android device?
- The product won't go into sleep mode. What should I do?
- My password doesn't work when I try to access the projector through a web browser. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How do I connect my projector to a Mac if my Mac does not include a compatible video output port?
- Can I turn on my product over a network?
- How do I configure my product for rear and/or ceiling placement?
- Is there a recommended sequence for turning on the projector and connected equipment?
- How do I project a playlist?
Select the questions to view the answers
Select the questions to view the answers
- A black box appears where a video should appear when I project from my computer. What should I do?
- Why can't I change the 4K Enhancement setting when I project a 4K signal?
- The product skips some images when I project a playlist from the Epson Projector Content Manager software. What should I do?
- The image appears stretched when I project from my computer. What should I do?
- I see a color cast over the projected image. What should I do?
- How can I improve the image quality?
- Can I select an image source to automatically display when the product turns on?
- The projectors aren't in sync when I play a synchronized playlist I created in the Epson Projector Content Manager software. What should I do?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Where can I find instructions on using the Epson iProjection software in Windows or on a Mac?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11, 12, 13, or 14. What should I do?
- Can the Epson Projector Content Manager software search for projectors on my network for synchronized playback?
- Which operating systems support the Epson Projector Content Manager software?
- Which movie files can I convert to a supported file type in the Epson Projector Content Manager software?
- Which software should I use to manage playlists?
- What is a project in the Epson Projector Content Manager software?
- Can I use the Epson iProjection app or a web browser to export a project to the projector?
- NEW: I selected AirPlay on my Apple device, but the projector is not displaying the image. What should I do?
-
NEW: I do not see an AirPlay option on my projector's Home screen. What should I do?
- NEW: How do I use AirPlay on my projector?
Select the questions to view the answers
- Who do I contact for technical support on the Epson mounts?
- What security measures does Epson recommend for its network products?
- The projector hums when I display a 4K or 1080p 60 Hz signal with the 4K Enhancement setting enabled. What should I do?
- Which file types can I add to a playlist in the Epson Projector Content Manager software?
- The product won't go into sleep mode. What should I do?
- Will the projector automatically turn on when a playlist is scheduled to start playing?
- My password doesn't work when I try to access the projector through a web browser. What should I do?
Notices and Warranty for Latin America
PDF
This document contains notices and Epson's limited warranty for this product (warranty valid in Latin America).
Open Source Software License
PDF
This document contains the Open Source Software License information for this product.
Specifications Manual
PDF
This document contains a list of the Open Source Software License information for this product.
Contact Us
Mail :
Epson America, Inc.
3131 Katela Ave
Los Alamitos CA 90720
3131 Katela Ave
Los Alamitos CA 90720