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- Top FAQs
- Cloud or Mobile
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Remote Control or Projector Buttons
- Software
- Sound
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- What security measures does Epson recommend for its network products?
- Which operating systems support the Epson Projector Content Manager software?
- Why can't I change the 4K Enhancement setting when I project a 4K signal?
- How do I replace a remote control?
- My product makes a hissing sound when I play audio or video from Windows 10 with a network connection. What should I do?
- Does my projector support audio over a network connection?
- Who do I contact for technical support on the Epson mounts?
- How do I connect my projector wirelessly to my Windows or Mac computer?
- How can I improve the image quality?
- Can I use the Epson iProjection app or a web browser to export a project to the projector?
Select the questions to view the answers
Select the questions to view the answers
- How do I connect my projector to a Mac if my Mac does not include a compatible video output port?
- Can I turn on my product over a network?
- How do I configure my product for rear and/or ceiling placement?
- Is there a recommended sequence for turning on the projector and connected equipment?
- How do I project a playlist?
Select the questions to view the answers
Select the questions to view the answers
- A black box appears where a video should appear when I project from my computer. What should I do?
- Why can't I change the 4K Enhancement setting when I project a 4K signal?
- The product skips some images when I project a playlist from the Epson Projector Content Manager software. What should I do?
- The image appears stretched when I project from my computer. What should I do?
- I see a color cast over the projected image. What should I do?
- How can I improve the image quality?
- Can I select an image source to automatically display when the product turns on?
- The projectors aren't in sync when I play a synchronized playlist I created in the Epson Projector Content Manager software. What should I do?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- Where can I find instructions on using the Epson iProjection software in Windows or on a Mac?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11, 12, 13, or 14. What should I do?
- Can the Epson Projector Content Manager software search for projectors on my network for synchronized playback?
- Which operating systems support the Epson Projector Content Manager software?
- Which movie files can I convert to a supported file type in the Epson Projector Content Manager software?
- Which software should I use to manage playlists?
- What is a project in the Epson Projector Content Manager software?
- Can I use the Epson iProjection app or a web browser to export a project to the projector?
Select the questions to view the answers
- Who do I contact for technical support on the Epson mounts?
- What security measures does Epson recommend for its network products?
- The projector hums when I display a 4K or 1080p 60 Hz signal with the 4K Enhancement setting enabled. What should I do?
- Which file types can I add to a playlist in the Epson Projector Content Manager software?
- The product won't go into sleep mode. What should I do?
- Will the projector automatically turn on when a playlist is scheduled to start playing?
- My password doesn't work when I try to access the projector through a web browser. What should I do?
Contact Us
Mail :
Epson America, Inc.
3131 Katela Ave
Los Alamitos CA 90720
3131 Katela Ave
Los Alamitos CA 90720