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- Top FAQs
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
Select the questions to view the answers
- What security measures does Epson recommend for its network products?
- What do my product's lights indicate?
- How many documents can I load in the product's input tray?
- How should I clean the inside of my product?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan to a SharePoint server or cloud service?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- Scanning is slow. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I load plastic cards in the input tray?
Select the questions to view the answers
- I see lines through all my scanned images. What should I do?
- The product is not converting characters to editable text (OCR). What should I do?
- Only part of my document scans. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- A black rectangle appears next to the business card I scanned. What should I do?
Select the questions to view the answers
- My original jammed in my product. What should I do?
- How do I load originals in the input tray?
- How many documents can I load in the product's input tray?
- I'm having paper feed problems. What should I do?
- What is the maximum document length I can scan with my product?
- How do I load a legal-size document?
Select the questions to view the answers
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan using my product's control panel?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan to a SharePoint server or cloud service?
- How do I scan from a smart device?
- Scanning is slow. What should I do?
- I cannot scan over a network. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan thick or special paper?
- The scanner doesn't work properly when I press the start button. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I scan a document so I can edit the text in word processing software?
Select the questions to view the answers
- How do I change the Power Off and Sleep Timer settings?
- How do I add and assign scan jobs with Document Capture Pro?
- How do I change the default scan settings assigned to the start button on my product?
- How do I uninstall the product software?
- How do I load originals with a carrier sheet?
- How do I manually connect to a Wi-Fi network?
- Does Epson make drivers for Linux?
- Which software is available for my product?
- Who do I contact for software support?
- My computer does not recognize the product when I use a USB connection. What should I do?
Select the questions to view the answers
Select the questions to view the answers
- How do I load plastic cards in the input tray?
- What do my product's lights indicate?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- How should I transport my product?
- Which user replaceable parts or accessories are available for my product?
- Does Epson have a program where I can donate my working electronic equipment?
- Does my product have a security slot?
- What security measures does Epson recommend for its network products?
- The product does not turn on. What should I do?
- The product does not turn off. What should I do?
- When should I use the optional carrier sheet?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Notices and Warranty for Latin America
PDF
This document contains notices and Epson's limited warranty for this product (warranty valid in Latin America).
Contact Us
Mail :
Epson America, Inc.
3131 Katela Ave
Los Alamitos CA 90720
3131 Katela Ave
Los Alamitos CA 90720