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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Other
Select the questions to view the answers
- Scanning is slow. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- How do I load originals in the input tray?
- How should I clean the inside of my product?
- How do I scan to a SharePoint server or cloud service?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan using my product's control panel?
- I see lines through all my scanned images. What should I do?
- How do I replace the product rollers?
- The product is not converting characters to editable text. What should I do?
Select the questions to view the answers
- I see lines through all my scanned images. What should I do?
- Only part of my document scans. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- A black rectangle appears next to the business card I scanned. What should I do?
- The product is not converting characters to editable text. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
Select the questions to view the answers
- How do I scan with Document Capture Pro or Document Capture?
- The product does not detect multiple documents placed on the scanner glass when I use the optional flatbed scanner dock. What should I do?
- How do I scan a thick or large document?
- My product doesn't detect photos placed on the scanner glass when I use the optional flatbed scanner dock. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- The scanner doesn't work properly when I press the start button. What should I do?
- How do I scan thick or special paper?
- How do I scan to a SharePoint server or cloud service?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- Scanning is slow. What should I do?
- How do I scan using my product's control panel?
- I can't start Epson Scan 2. What should I do?
Select the questions to view the answers
- How do I add and assign scan jobs with Document Capture?
- My computer does not recognize the product when I use a USB connection. What should I do?
- How do I load a photo with a carrier sheet?
- How do I add and assign scan jobs with Document Capture Pro?
- How do I change the Power Off Timer setting?
- Which software is available for my product?
- How do I change the Sleep Timer setting?
- How do I use my product's control panel to automatically email a scanned item?
- Can my product be networked?
- Does installing the optional Epson Network Interface Unit automatically configure the scanner in Epson Scan 2?
- How do I uninstall the product software?
- What is a job in Document Capture Pro or Document Capture?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
Select the questions to view the answers
- How should I transport or store my product?
- How do I load plastic cards in the input tray?
- When should I use the optional carrier sheet?
- Which user replaceable parts or accessories are available for my product?
- Does my product have a security slot?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- The product does not turn on. What should I do?
- Where can I get more information about my product?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Notices and Warranty
PDF
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
Quick Reference - Document Capture Pro 3.0 for Windows
PDF
This document provides quick reference for using Document Capture Pro 3.0.
Contact Us
Mail :
Epson America, Inc.
3131 Katela Ave
Los Alamitos CA 90720
3131 Katela Ave
Los Alamitos CA 90720