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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Other
Select the questions to view the answers
- What security measures does Epson recommend for its network products?
- Does Epson make drivers for Linux?
- Where can I get more information about my product?
- Does Epson have a program where I can donate my working electronic equipment?
- I see a message to install Evernote (when it's already installed) when I try to connect Evernote to an Epson scanner app. What should I do?
- Does installing the optional Epson Network Interface Unit automatically configure the scanner in Epson Scan 2?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- What is a job in Document Capture Pro or Document Capture?
- How many custom paper sizes can I create in Epson Scan 2?
- Who do I contact for software support?
Select the questions to view the answers
- I see lines through all my scanned images. What should I do?
- Only part of my document scans. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- A black rectangle appears next to the business card I scanned. What should I do?
- The product is not converting characters to editable text. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
Select the questions to view the answers
- How do I scan with Document Capture Pro or Document Capture?
- The product does not detect multiple documents placed on the scanner glass when I use the optional flatbed scanner dock. What should I do?
- How do I scan a thick or large document?
- My product doesn't detect photos placed on the scanner glass when I use the optional flatbed scanner dock. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- The scanner doesn't work properly when I press the start button. What should I do?
- How do I scan thick or special paper?
- How do I scan to a SharePoint server or cloud service?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- Scanning is slow. What should I do?
- How do I scan using my product's control panel?
- I can't start Epson Scan 2. What should I do?
Select the questions to view the answers
- How do I add and assign scan jobs with Document Capture?
- My computer does not recognize the product when I use a USB connection. What should I do?
- How do I load a photo with a carrier sheet?
- How do I add and assign scan jobs with Document Capture Pro?
- How do I change the Power Off Timer setting?
- Which software is available for my product?
- How do I change the Sleep Timer setting?
- How do I use my product's control panel to automatically email a scanned item?
- Can my product be networked?
- Does installing the optional Epson Network Interface Unit automatically configure the scanner in Epson Scan 2?
- How do I uninstall the product software?
- What is a job in Document Capture Pro or Document Capture?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
Select the questions to view the answers
- How should I transport or store my product?
- How do I load plastic cards in the input tray?
- When should I use the optional carrier sheet?
- Which user replaceable parts or accessories are available for my product?
- Does my product have a security slot?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- The product does not turn on. What should I do?
- Where can I get more information about my product?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
User's Guide
HTML
PDF
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
Open Source Software License
PDF
This document contains the Open Source Software License information for this product.
Quick Reference - Document Capture Pro 3.0 for Windows
PDF
This document provides quick reference for using Document Capture Pro 3.0.
Contact Us
Mail :
Epson America, Inc.
3131 Katela Ave
Los Alamitos CA 90720
3131 Katela Ave
Los Alamitos CA 90720