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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Other
Select the questions to view the answers
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- I see the message You cannot send the email. Confirm the settings on my Mac, when I use the Attach to Email feature in Epson ScanSmart. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- Who do I contact for software support?
- The Manage Invoices/Receipts button does not appear in Epson ScanSmart in Windows. What should I do?
- The product does not turn off. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
- How many custom paper sizes can I create in Epson Scan 2?
- I see the message Object reference not set to an instance of an object in Epson ScanSmart when I use the QuickBooks Desktop. What should I do?
Select the questions to view the answers
- I see the message You cannot send the email. Confirm the settings on my Mac, when I use the Attach to Email feature in Epson ScanSmart. What should I do?
- I see the message Reduce the resolution to save the image in the size that you specified when I scan with Epson ScanSmart. What should I do?
- I see the message Object reference not set to an instance of an object in Epson ScanSmart when I use the QuickBooks Desktop. What should I do?
Select the questions to view the answers
- A black rectangle appears next to the business card I scanned. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I see lines through all my scanned images. What should I do?
- Only part of my document scans. What should I do?
- The product is not converting characters to editable text (OCR). What should I do?
Select the questions to view the answers
- The scanner doesn't work properly when I press the start button. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I print a scanned image and save the file to my computer with Epson ScanSmart?
- The product does not detect multiple originals placed on the scanner glass when I use the optional flatbed scanner dock. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an email with Epson ScanSmart?
- How do I scan a thick or large document?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- Scanning is slow. What should I do?
- How do I scan from a smart device?
- How do I change the scan settings in Epson ScanSmart?
- How do I scan a document so I can edit the text in word processing software?
Select the questions to view the answers
Select the questions to view the answers
- My computer does not recognize the product when I use a USB connection. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- How do I uninstall the product software?
- Does Epson make drivers for Linux?
- How do I change the Power Off and Sleep Timer settings?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
- How do I load originals with a carrier sheet?
- Which software is included with my product?
- The Manage Invoices/Receipts button does not appear in Epson ScanSmart in Windows. What should I do?
- Why are the TurboTax and Quicken buttons grayed out when using the Export and Save option in Invoice/Receipt Manager?
- Can I export receipts and invoices to QuickBooks Desktop for Mac using Epson Receipt Manager software?
Select the questions to view the answers
- Does Epson have a program where I can donate my working electronic equipment?
- When should I use the optional carrier sheet?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- Which user replaceable parts or accessories are available for my product?
- What do my product's lights indicate?
- The product does not turn off. What should I do?
- The product does not turn on. What should I do?
- How should I transport my product?
Start Here - Installation Guide
PDF
This document will assist you with product unpacking, installation and setup.
Notices and Warranty for Latin America
PDF
This document contains notices and Epson's limited warranty for this product (warranty valid in Latin America).
Open Source Software License
PDF
This document contains the Open Source Software License information for this product.
Contact Us
Mail :
Epson America, Inc.
3131 Katela Ave
Los Alamitos CA 90720
3131 Katela Ave
Los Alamitos CA 90720