The product does not turn on. What should I do?

• Try the following:

  • Make sure your scanner's AC adapter, USB cable, and power cord are securely connected to the scanner.
  • Make sure the USB cable is securely connected to the scanner and the computer.
  • Make sure the electrical outlet works. If necessary, test it by plugging in and turning on another electrical device.
  • Make sure you hold down the power button for approximately one second to power on the product.