Support Scanners WorkForce Series Epson WorkForce DS-560

I can't start Epson Scan in Windows or on my Mac. What should I do?

  • If you cannot start Epson Scan, try these solutions:
    • Make sure your scanner is turned on and any interface cables are securely connected at both ends.
    • Make sure Epson Scan is selected in your scanning program.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan.
    • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub.
    • Check the connection setting and test the connection using Epson Scan Settings:
      • Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.
      • Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.
      • OS X: Open the Applications folder, click Epson software, and click EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.
    • Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version.
    • If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.
    Related concepts
    When to Uninstall Your Scanner Software
    Related references
    Windows System Requirements
    Mac System Requirements
Published:  Mar 20, 2014 Was this helpful? Thank you for the feedback!
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