My product software doesn't work properly. What should I do?

• If your scanning software does not operate correctly, try these solutions:
  • Make sure your computer has adequate memory and meets the system requirements for your operating system.
  • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
  • Make sure the scanner is turned on.
  • Make sure the connection between the scanner and your computer is secure.
  • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
  • If you are scanning using OS X, make sure no other Epson scanner drivers are installed. If other drivers are installed, uninstall them, then reinstall this scanner's software.
  • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
  Related tasks
  Uninstalling Scanner Software - Windows
  Uninstalling Scanner Software - OS X