I'm having paper feed problems. What should I do?

• See below.

  Note: Document Capture Pro (Windows) and Document Capture (Mac) are not available for the ES-300WR/ES-500WR.

  Original Feeds Incorrectly in Scanner

  If you have problems feeding originals in your scanner, try these solutions:

  • If multiple pages feed at once, try the following:
    • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
    • Load fewer originals at a time.
    • Load only originals that meet the specifications for your scanner.
    • Clean inside the scanner and replace the roller assembly kit, if necessary.
    • Scan the originals one by one using the Automatic Feeding Mode setting in Epson Scan 2.
    • Press the  slow mode button to slow down the scanning speed.
  • If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window (Windows only), start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.

    Note: On a Mac, only Epson Scan 2 displays double feed errors. Document Capture for Mac does not include this setting.

  Related tasks
  Cleaning Inside Your Scanner
  Related information
  Loading Originals