How do I uninstall the product software?

• See below.

  Uninstalling Scanner Software - Windows

  You can uninstall and then re-install your scanner software to solve certain problems.
  1. Exit all applications currently running on your computer.
  2. Turn off the scanner.
  3. Disconnect any interface cables.
  4. Do the following to uninstall each of your scanning software programs and follow any on-screen instructions:
     • Windows 10: Click and select  (Settings) > Apps > Apps & features. Select the scanner software program and click Uninstall.
     • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the scanner software program and click Uninstall/Change.
     • Windows 7: Open the Windows Control Panel utility. Select Programs and Features. (In Classic view, select Programs and click Uninstall a program.) Select the scanner software program and click Uninstall/Change.
  5. Restart your computer, then see the Start Here sheet to re-install your software.

  Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.

  Uninstalling Scanner Software - Mac

  In most cases, you do not need to uninstall your scanner software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your scanner software as described here.
  1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product.
  2. Follow the instructions on the screen to install the Uninstaller utility.
  3. Quit all applications currently running on your Mac.
  4. Double-click the Uninstaller icon.
  5. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall.
  6. Click Uninstall.
  7. Follow the on-screen instructions to uninstall the software.
  8. To reinstall your scanner software, see the Start Here sheet for instructions.

  Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.