I cannot scan over a network. What should I do?

• If you cannot scan over a network (ES-60W/ES-65WR) with Epson ScanSmart or start the Epson Scan 2 Utility, try these solutions:

  • Make sure the  Wi-Fi switch is set to the  Wi-Fi position.
  • Make sure the computer and scanner are connected to the same network (or network segment/VLAN).
  • Move the scanner and computer or smart device closer to the router or access point.
  • If you cannot scan using the  start button on the scanner, make sure you restarted your computer after installing the scanning software.
  • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
  • Check the network connection setting in the Epson Scan 2 Utility.
  • You may need to disable the firewall and any anti-virus software on your wireless router or access point.
  • If you see the message "Network product is not available: currently being used by user", there may be a communication error between the scanner and computer. Restart the scanner.
  • If the Firewall function is active, the scanner may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner, and click Add.
  • If the scanner and computer cannot communicate and are connected to the same network (or network segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your router documentation to disable the privacy separator.
  Related information
  Wi-Fi Networking