I cannot scan over a network. What should I do?

• If you have problems scanning over a network, try these solutions:

  • Restart the scanner and check the IP address on the scanner control panel.
  • Make sure the Ethernet hub is turned on.
  • Restart the Ethernet hub, wait for approximately one minute after restarting, then check the connection again.
  • The order in which the Ethernet hub and scanner are turned on may cause a temporary connection error. Restart the scanner, wait for approximately one minute after restarting, then check the connection again.
  • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try starting Epson Scan 2 again.
  • Check the network connection setting in the Epson Scan 2 Utility.
  • Make sure the Ethernet cable is connected securely. If the connection status light on the Ethernet hub is off, check the light status by connecting the Ethernet cable to another port or changing the Ethernet cable. If this does not solve the problem, replace the Ethernet hub.
  • If you see a message telling you the product is not available, there may be a communication error between the scanner and computer. Restart the scanner.
  • If your network uses a firewall, the scanner may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner, and click Add.
  • If there is an IP address conflict, the network connection may become unavailable. Check the IP address for each device and assign unique IP addresses.
  • Make sure the scanner and Ethernet hub connection modes match. You can change the connection modes using EpsonNet Config. See the Administrator's Guide for details.
  • Restart the computer.