Support Scanners ES Series Epson ES-C380W

I see the message Reduce the resolution to save the image in the size that you specified when I scan with Epson ScanSmart. What should I do?

  • This can happen if the Document Size setting is set to Auto Detect (Long Paper) and you scan at a resolution higher than 300 dpi. If you use the Auto Detect (Long Paper) setting, you need to set the resolution to 300 dpi or lower. To change the settings, do the following:

    Note: If you scan a document with a resolution higher than 300 dpi and the length less than 14 inches, set the Document Size setting to Auto Detect.

    1. Open Epson ScanSmart and select the Settings button.
    2. Select the Scanner Settings tab, click Scan Settings. You see an Epson Scan 2 window.

    3. Click the Resolution drop-down arrow, select a dpi, and then click Save.
Published:  Aug 17, 2023 Was this helpful? Thank you for the feedback!
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