I tried to install my product in Windows with a wireless connection, but the installation failed. What should I do?

• Try the following:

  Reset your Product's Network Settings

  1. Reset the product's Wi-Fi settings on the product's control panel by doing the following:

     Select Menu > Restore Default Settings > Network Settings > Yes.

  2. If you're unable to complete the instructions above, contact Epson. Otherwise go to the next section.

  Disable the Firewall

  1. Do one of the following:
     • Windows 8.x: Navigate to the Apps screen, select Control Panel > Windows Firewall.
     • Windows (other versions): Select or Start > Control Panel > System and Security > Windows Firewall.
  2. Disable the firewall.

     If you have other firewall software enabled, you'll also need to disable it. If you don't know how to disable it, contact your firewall provider for help.

     Note: This step is needed to install the product's software and complete the Wi-Fi setup. Remember to enable your firewall software after you complete the Wi-Fi setup.

  3. If you're unable to complete the instructions above, contact Epson. Otherwise go to the next section.

  Uninstall the Software

  1. Turn off the product and disconnect any interface cables.
  2. Do one of the following:
     • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.

       Note: If you see a User Account Control window, click Yes or Continue.

       In the next window, select your product, if necessary, then click OK. Then follow any on-screen instructions.

     • Windows (other versions): Click or Start and select All Programs or Programs. Select Epson, select your product, then click EPSON Printer Software Uninstall.

       Note: If you see a User Account Control window, click Yes or Continue.

       In the next window, select your product, if necessary, and click OK. Then follow any on-screen instructions.

  3. If you're unable to complete the instructions above, contact Epson. Otherwise go to the next section.

  Initialize your Router and Set Up your Product with a Wi-Fi Connection on a Windows Computer

  Important: You'll need to know your network name (SSID) and network password before you can set up your product. If you don't know them, contact the manufacturer of your router or the person who set up your network.

  1. Unplug your router's power cord from the power outlet, wait a brief period, then plug it back in. You may need to re-establish the connection for the other devices on your network.
  2. Download the Drivers and Utilities Combo Package from the Downloads tab for your product.

     Note: Make a note of the file name and save the location so you easily can retrieve it.

  3. Open the file you downloaded and follow the on-screen instructions. When you see the Select Your Connection screen, select Wireless connection, then click Next.

     
     

  4. When you see the Select Setup Option screen, select Set up printer for the first time, then click Next.

     
     

     If you see this screen, click Options.

     
     

  5. Follow the on-screen instructions to complete the installation.

  After you complete the Wi-Fi setup, remember to enable your firewall settings. If these troubleshooting instructions did not solve the problem, contact Epson support.