I cleaned the print head three times, but my printout still has white or dark lines running through it. What should I do?

• If you still see white or dark lines or missing colors in your printouts, even after cleaning the print head several times, you can perform a Power Ink Flushing.

  Note: After a Power Ink Flushing, you must turn off the product and wait at least 12 hours before printing again.

  Caution:
  Power Ink Flushing consumes a lot of ink and should be performed only if necessary. Refill the ink tanks before performing a Power Ink Flushing. Power Ink Flushing affects the service life of the ink pads by causing them to reach their capacity sooner. When you see an error message indicating that an ink pad is nearing the end of its service life, the product stops printing and you must contact Epson for support.

  Caution:
  Power Ink Flushing affects the service life of the ink pads by causing them to reach their capacity sooner. When you see an error message indicating that an ink pad is nearing the end of its service life, the product stops printing and you must contact Epson for support.

  Related references
  Product Light Status
  

  Flushing the Ink Tubes Using a Computer Utility

  You can use the Power Ink Flushing utility to flush the ink tubes.

  1. Make sure there are no warnings or errors indicated by the product control panel.
  2. Do one of the following:
     • Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar. Select Printer Settings and click the Maintenance tab.
     • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
  3. Click the Power Ink Flushing button. You see a window like this:
     
  4. Follow the on-screen instructions to flush the ink tubes.
  5. When you finish flushing the ink tubes, run a nozzle check to check the print quality. If necessary, also clean the print head.

  If you don’t see any improvement, turn off the product and wait at least 12 hours. Then check the print quality again. If quality still does not improve, contact Epson for support.

  Related concepts
  Print Head Nozzle Check
  Print Head Cleaning