What do my product's lights indicate?

  • See below.

    Product Light Status

    You can often diagnose problems with your product by checking its lights.



    Lights
    1 power
    2 paper and  ink
    Light statusCondition/solution
    The  power light is onThe product is turned on.
    The  power light is flashingThe product is busy. Wait for the  power light to stop flashing before turning off the product.

    If you just filled the ink, the  power light will flash for approximately 20 minutes. Do not cancel this process.

    The  paper light is onNo paper is loaded or multiple sheets fed at one time. Load paper in the product, and press the  stop button to clear the error.
    The  paper light is flashingPaper is jammed in the product. Remove the jammed paper, and press the  stop button to clear the error.
    The  power light is on

    The  ink light is on

    Initial ink charging may not be complete. See the Start Here poster for instructions.
    The  paper light is flashing

    The  ink light is flashing

    The ink pads need to be replaced. You must contact Epson for support.
    The  power light is flashing

    The  paper light is flashing

    The  ink light is flashing

    Open the printer cover and remove any paper or protective materials inside the printer. Turn the product off and then back on again.
    The  ink light is on

    The  paper light is on

    An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If the error message continues, contact Epson for support.
    Related tasks
    Refilling the Ink Tanks
    Related references
    Where to Get Help
    Paper Jam Problems
    Related information
    Loading Paper
Published:  Jan 7, 2016