My scanning software doesn't work properly in Windows or on my Mac. What should I do?

• If your scanning software does not operate correctly, try these solutions:

  • Make sure your computer has adequate memory and meets the system requirements for your operating system.
  • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
  • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
  • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel.
  Related concepts
  Uninstall Your Product Software
  Related tasks
  Scanning with OS X Using Image Capture
  Related references
  Windows System Requirements
  OS X System Requirements