faq-0000a23-wfc20600_21000 | SPT_C11CH86201 | Epson WorkForce Enterprise WF-C20600 | WorkForce Series | All-In-Ones | Printers | Support

I see a Job Status error code on my product. What does it indicate?

If a printing, scanning, copying, or faxing (models equipped with optional fax board) job does not complete successfully, you can check the error code for the reason. Select Job/Status > Job Status to view the error codes.

Code	Condition/solution
001	The product was turned off by a power failure.
101	Memory is full. Reduce the size of the print job.
102	Collated printing has failed due to a lack of available memory. Reduce the size of the print job or print one copy at a time.
103	Print quality was decreased due to a lack of available memory. If the quality of the printout is unacceptable, try simplifying the page by reducing the number of graphics or the number and size of the fonts.
104 131	Reverse order printing has failed due to a lack of available memory. Reduce the size of the print job.
106	Cannot print from the computer due to access control settings. Contact your product administrator.
107	User authentication failed and the job has been canceled. Contact your product administrator.
108	Confidential job data was deleted when the product was turned off.
109	The received fax was already deleted (models equipped with optional fax board).
110	The job was printed 1-sided because the loaded paper does not support 2-sided printing.
111	Available memory is running low. Reduce the size of the print job.
120	Cannot communicate with a server using an open platform. Check the server or network for errors.
130	Collated printing has failed due to a lack of available memory. Reduce the size of the print job or change the collate settings.
132	Cannot print due to a lack of available memory. Reduce the size of the print job.
133	Cannot print 2-sided due to a lack of available memory. Only one side will print. Reduce the size of the print job.
141	HDD error. The job is canceled. Contact Epson for support.
151	Cannot print because the user name associated with the confidential job does not match.
201	The product's memory is full. You can send pages individually, or print received faxes and delete them to free up memory space (models equipped with optional fax board).
202	The line was disconnected by the recipient's fax machine (models equipped with optional fax board). Wait a moment, then try again.
203	The product cannot detect a dial tone (models equipped with optional fax board). Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
204	The recipient's fax machine is busy (models equipped with optional fax board). Wait a moment, then try again.
205	The recipient's fax machine does not answer (models equipped with optional fax board). Wait a moment, then try again.
206	The phone cable is incorrectly connected to the product's LINE and EXT ports (models equipped with optional fax board). Connect the phone cable correctly.
207	The phone cable is not connected (models equipped with optional fax board). Connect the phone cable.
208	The fax could not be sent to some of the specified recipients (models equipped with optional fax board). Print a fax log to check which recipients failed to receive the fax. If the Save Failure Data setting is turned on, you can resend a fax by selecting Job Status in the Job/Status menu.
301 401	There is not enough storage space available to save the data in the external memory device. Clear space on the device or use a different device.
302 402	The external memory device is write-protected. Disable write protection.
303	No folder is available for saving the scanned file. Create a folder or use a different memory device.
304 404	The external memory device has been removed. Reinsert the device.
305 405	An error occurred while saving data to an external memory device. Reinsert the memory device or use a different device.
306	The product's memory is full. Wait until current jobs are finished processing.
307	The scanned image size exceeds the maximum limit. Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.
311 321 411 421	A DNS error has occurred. From the Home screen, select Settings > General Settings > Network Settings > Advanced > TCP/IP and check the DNS settings for the server, computer, or access point.
312 412	An authentication error has occurred. From the Home screen, select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings and check the server settings.
313 413	A communication error has occurred. From the Home screen, select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings and check the server settings. Print a network connection report to check if the product is connected to the network. The authentication method of the settings and the email server may not match. If the authentication method is set to Off, make sure the authentication method of the email server is set to None.
314	The data size exceeds the maximum size for the attached files. From the Home screen, select Scan > Email > Scan Settings and scroll down to select Attached File Max Size. Increase the setting or lower the file size of the scanned image.
315 327	The memory is full. Wait for current jobs to finish and try again.
316	A mail encryption error has occurred. Make sure the encryption certificate setting and product time setting are correct.
317	A mail signature error has occurred. Make sure the signing certificate setting and product time setting are correct.
322	An authentication error occurred while scanning. From the Home screen, select Scan > Network Folder/FTP > Keyboard > Location and check the settings.
323 331	A communication error has occurred while scanning. From the Home screen, select Scan > Network Folder/FTP > Keyboard > Location and check the settings. You can also print a network status sheet to check the network connection.
324	A file with the same name already exists in the specified folder for scanning. Delete the duplicate file or change the file name prefix. From the Home screen, select Scan > Network Folder/FTP > Scan Settings > File Name.
325 326	There is not enough storage space available in the specified folder. Increase the storage space in the specified folder, delete unnecessary files, or lower the file size of the scanned image.
328	The destination for scanning was wrong or the destination does not exist. From the Home screen, select Scan > Network Folder/FTP > Keyboard > Location and check the settings.
329	The scanned image size exceeds the maximum limit for the Network Folder/FTP scan option. Lower the scanning resolution or increase the compression ratio.
330	An FTPS/FTPS secure connection error has occurred. Check the location in the destination settings. Run Web Config and update the root certificate, and import or update the CA certificate. If the error cannot be cleared, disable certificate verification in the destination settings.
332	There is not enough space available for saving the scanned files in the specified folder. Delete unnecessary files from the specified folder.
333	The destination could not be found because the destination information was uploaded to the server before sending the scanned data. Select the destination again.
334	An error occurred while sending the scanned data.
341	A communication error has occurred while scanning. Make sure the product is connected to the computer or network correctly and that you installed Document Capture Pro or Document Capture. Make sure the Event Manager program is not being blocked by your firewall or security software.
350	An FTPS/HTTPS certificate error has occurred. If the error cannot be cleared, disable certificate verification in the destination settings.
422	An authentication error has occurred while faxing (models equipped with optional fax board). From the Home screen, select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings and check the settings for the folder selected in Destination.
423	A communication error has occurred while faxing (models equipped with optional fax board). From the Home screen, select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings. Select the arrow icon at the end of an entry and check the Save/Forward Destination setting. You can also print a network status sheet to check the network connection.
425	There is not enough storage space available in the forwarding destination folder for faxing (models equipped with optional fax board). Increase the storage space.
428	The destination for faxing was wrong or the destination does not exist (models equipped with optional fax board). From the Home screen, select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings. Select the arrow icon at the end of an entry and check the Save/Forward Destination setting.
501	Cannot use the storage feature. Check the user permissions from Web Config.
502	The storage area is full. Delete unnecessary saved jobs from the control panel or Web Config.
504	The number of files has reached the maximum limit. Delete unnecessary saved jobs from the control panel or Web Config.
505	A read/write error has occurred in the product's storage. Contact Epson for support.

Published: Aug 6, 2020 Was this helpful? Thank you for the feedback!