My printout contains incorrect characters. What should I do?

• If incorrect characters appear in your prints, try these solutions before reprinting:

  • Make sure any cables are securely connected at both ends.
  • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
  • On a Mac, cancel any paused print jobs.
  • If your product is connected to a USB hub, connect it directly to your computer instead.
  • If incorrect characters still appear in your prints, try connecting your product using a different cable.
  • If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again.
  • Make sure you are using the printer software for this product. Check the product name at the top of the driver window.
  • If you are using the Windows PostScript printer software, the product cannot print binary data if it is connected to the computer using a USB cable. Try selecting ASCII or TBCP as the Output Protocol setting on the Device Settings tab in the printer properties.
  • If you are using the Windows PostScript printer software, select the appropriate substitution fonts on the Device Settings tab in the printer properties.