I cannot scan over a network. What should I do?

  • If you have problems scanning over a network, try these solutions:

    • Make sure you are scanning from a computer. If you want to scan from your product control panel, you must connect the product to your computer with a USB cable.
    • Check the scanning setting assigned in Epson Event Manager.
    • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
    • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
    • Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:

      Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

      Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

      Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

      Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

    • You may need to disable the firewall and any anti-virus software on your wireless router or access point.
    Related information
    Wi-Fi Networking
    Starting a Scan
Published:  Aug 26, 2021 Was this helpful? Thank you for the feedback!
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