I'm having trouble sending or receiving faxes. What should I do?

• If you cannot send or receive faxes, try these solutions:

  • If an error code is displayed on the control panel, try the solutions suggested in the error code list.
  • Use Check Fax Connection on the control panel (Settings > General Settings > Fax Settings > Check Fax Connection) to run the automatic fax connection check. Try the solutions suggested in the report.
  • Make sure the recipient's fax machine is turned on and working.
  • Make sure paper is loaded correctly in your product.
  • Make sure you have set up your header information and have not blocked your caller ID. Otherwise, your faxes might be rejected by the recipient's fax machine.
  • Check that the cable connecting your telephone wall jack to your product's LINE port is secure.
  • Print a fax connection report using your product control panel or fax software to help diagnose the problem.
  • Verify that the telephone wall jack works by connecting a phone to it and testing it.
  • If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter.
  • If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes.
  • If you have subscribed to a call forwarding service, the product may not be able to receive faxes. Contact your service provider for assistance.

  Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP.

  If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service.

  Related tasks
  Loading Paper in the Cassettes and Paper Tray
  Related references
  Job Status Error Codes
  Related information
  Setting Up Basic Fax Features