My printout has lines running through it. What should I do?

• If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

  • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Make sure the paper type setting matches the type of paper you loaded.
  • Make sure you loaded the printable side of the paper correctly for your product.
  • Turn off any high speed settings in your product software.
  • Disable the bidirectional (high speed) setting.
  • Adjust the print quality in the product software.
  • When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
  • If you are copying from the ADF, copy from the scanner glass instead or use a higher quality setting.
  • You may need to replace the ink cartridges.
  Related tasks
  Selecting Basic Print Settings - Windows
  Selecting Basic Print Settings - Mac
  Removing and Installing Ink Cartridges
  Selecting Additional Print Options - Windows
  Selecting Printing Preferences - Mac
  Related references
  Paper Loading Orientation
  Paper or Media Type Settings - Printing Software