faq-00007f1-wfc5810_c5890 | SPT_C11CK23201 | Epson WorkForce Pro WF-C5890 | WorkForce Series | All-In-Ones | Printers | Support

What does the message on my product's LCD screen mean?

See below.

Product Status Messages

You can often diagnose problems with your product by checking the messages and status icons on its LCD screen. You can also check for errors by pressing the Job/Status button and selecting Printer Status.

Note: If the screen is dark, press the screen to wake the product from sleep mode.

LCD screen message	Condition/solution
Printer error. Turn the power off and on again. If the problem persists, contact Epson support.	Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support. If you see any of the following error codes, make sure you have not exceeded the loading capacity for any paper source: 000181 000184
Printer error. Contact Epson support. Non-printing features are available.	The product may be damaged, but features such as scanning are still available. Contact Epson for support.
Printer error. For details, see your documentation.	The product may be damaged. Contact Epson for support.
Paper out in XX. Load Paper. Paper Size: XX/Paper Type: XX	Load the size and type of paper in the paper source indicated.
Too many paper cassette units are installed. Turn the power off and uninstall the extra units. See your documentation for details.	You can install up to three optional paper cassette units. Remove any extra units.
Unsupported Paper Cassette Units have been installed. Turn the power off and uninstall. For details, see your documentation.	Unsupported optional paper cassette units are installed. Remove the unsupported units.
Cannot print because XX is out of order. You can print from another cassette.	Turn the product off and then back on again. Reinsert the indicated paper cassette. If the error persists, contact Epson for support.
The pickup roller in XX is nearing the end of its service life.	The paper cassette rollers need to be replaced periodically for optimal performance. (Paper may not feed correctly from the paper cassette when the roller is near the end of its service life.) Contact Epson for support.
The pickup roller in XX has reached the end of its service life. Replace it and reset the maintenance roller counter.	Replace the paper cassette roller indicated and reset the counter. Contact Epson for support.
You need to replace Ink Supply Unit(s).	Replace the indicated ink packs.
Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation.	AirPrint is not available when the Paper Setup Auto Display setting is disabled. Change Paper Setup Auto Display to On.
No dial tone is detected.	Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
Failed to receive faxes because the fax data capacity is full. Touch the Job/Status at the bottom of the Home Screen for details.	Press the Job/Status button and select Printer Status and resolve any printer errors that prevented faxes from printing. Make sure the product is connected to a computer or that a USB device is connected to the product.
The combination of the IP address and the subnet mask is invalid. See your documentation for more details.	There is a problem with the network connection to your product. Set up your product on the network again.
To use cloud services, update the root certificate from the Epson Web Config utility.	Access the Web Config utility and update the cloud service root certificate.
Check that the printer driver is installed on the computer and that the port settings for the printer are correct.	Make sure the printer port is correctly configured. In Windows, make sure the port is set to a USBXXX setting for a USB connection or EpsonNet Print Port for a network connection.
Recovery Mode Update Firmware	An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support.

Published: Jan 1, 2023 Was this helpful? Thank you for the feedback!