My printout has lines running through it. What should I do?

• If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

  • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Make sure the paper type setting matches the type of paper you loaded.
  • Make sure you loaded the printable side of the paper correctly for your product.
  • Turn off any high speed settings in your product software.
  • Align the print head. If print quality does not improve after aligning the print head, disable the bidirectional (high speed) setting.
  • If you are copying from the ADF, copy from the scanner glass instead or use a higher quality setting.
  • When vertical banding appears or the paper is smeared, clean the paper path.
  • You may need to replace an ink pack.
  Related concepts
  
  • Print Head Nozzle Check
  • Print Head Cleaning
  Related tasks
  
  • Selecting the Paper Settings for Each Source - Control Panel
  • Aligning the Print Head Using the Product Control Panel
  • Placing Originals on the Scanner Glass
  • Cleaning the Paper Guide
  • Removing and Installing Ink Packs
  Related reference
  
  • Paper or Media Type Settings - Printing Software