I'm having paper feed problems. What should I do?

• If you have problems feeding paper, try these solutions:

  • Place the product on a flat surface.
  • Operate the product in the recommended environmental conditions.
  • If paper does not feed for printing, remove it. Then reload it in the middle of the rear paper feeder. Slide the edge guides against the edge of the paper, making sure that the paper stack is not above the arrow mark on the edge guides.
  • Load paper in the correct direction and slide the edge guide against the edge of the paper.
  • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
  • If multiple pages feed at once, try loading one sheet at a time.
  • If multiple pages feed at once, the paper may be moist or damp. Load new paper.
  • If multiple pages feed at once during manual 2-sided printing, remove any paper from the product and reduce the number of sheets to half or less before reloading paper.
  • Do not load more than the recommended number of sheets.
  • If paper jams when you print on both sides of the paper, try loading fewer sheets.
  • Make sure your paper meets the specifications for your product.
  • Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper packaging or contact the manufacturer to confirm the paper specifications.
  • Make sure the paper size and paper type settings match the actual paper size and type loaded in the printer.
  • Try cleaning the paper path.
  • If paper feeds at a slant, load paper in the correct direction and slide the edge guides against the edge of the paper.
  • For best results, follow these guidelines:
    • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
    • Load paper in the rear paper feeder printable side up.
    • Follow any special loading instructions that came with the paper.
  • When loading originals in the ADF, load them in the correct direction and not above the arrow on the ADF edge guide. Load only originals supported by the ADF and be sure to slide the ADF edge guide against the edge of the originals.
  • Clean the inside of the ADF.
  Related concepts
  Print Head Cleaning
  Related tasks
  Paper Jams in the Automatic Document Feeder
  Cleaning the Paper Guide
  Cleaning Your Product
  Related references
  Paper Jam Problems Inside the Product
  Paper Specifications
  Paper Loading Capacity
  Related information
  Loading Paper