I can't start Epson Scan 2. What should I do?

• If you cannot start Epson Scan 2, try these solutions:

  • Make sure your product is turned on and any interface cables are securely connected at both ends.
  • If your product is connected to a USB hub, connect it directly to your computer instead.
  • If you are scanning with the ADF, check that the document cover and ADF cover are closed.
  • Make sure Epson Scan 2 is selected as your scanning program.
  • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.
  • Check the connection setting and test the connection using Epson Scan 2 Utility:

    Windows 11: Click , search for Epson Scan 2 Utility and select it. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

    Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

    Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

    Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

    Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.

  • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
  • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
  • If the user restriction feature (Access Control) is enabled, a user ID and password are required to scan. If you do not know the user ID or password, contact your administrator for assistance.
  Related tasks
  Checking for Software Updates
  Starting a Scan Using the Epson Scan 2 Icon