The quality of my fax is poor. What should I do?
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See below.
Fax Quality is Poor
If you receive a poor quality fax, try these solutions:
- Try enabling the error correction mode (ECM) setting.
- Contact the fax sender and ask them to send the fax in a higher resolution.
- Try reprinting the received fax.
If the sent fax quality is poor, try these solutions:
- Clean the scanner glass.
- Clean the ADF.
- Try changing the resolution or density setting on the control panel.
- Do not press on the document cover or the original with too much force.
- Remove any dust or dirt from the originals.
- Try changing the original type setting on the control panel.
- If you are sending a monochrome fax to a single recipient, try sending the fax using the Direct Send feature.
Note: If you send a high-resolution monochrome fax without using the Direct Send feature, the product may automatically lower the resolution.
- Try enabling the error correction mode (ECM) setting.
- If the back of the original appears in your sent fax, place a piece of black paper on the back of the original and fax it again.
Cleaning the Scanner Glass
Cleaning the Automatic Document Feeder
Related references
Fax Sending Options
Basic Settings - Fax
Published: Oct 12, 2023
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