I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?

• Check the following:

  • Make sure all the required software is installed. Follow the steps below for your operating system.

    Windows

    1. Do one of the following:
       • Windows 11: Click , then search for Settings and select it. Select Apps > Apps & features or Installed apps.
       • Windows 10: Click and select (Settings) > Apps > Apps & features.
       • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features.
       • Windows (other versions): Click or Start, and select All Programs or Programs.
    2. Make sure the following software is installed for your operating system:
       • Document Capture Pro
       • Epson Scan 2

    Mac

    1. Open the Applications folder and click Epson Software.
    2. Make sure the following software is installed for your operating system:
       • Document Capture
       • Epson Scan 2

    If the software is not installed, you can download and install the software from the Downloads tab on your product's support page. Make sure you restart your computer after installing the software.

  • If you are using a USB connection, make sure your Epson product is connected to your computer. If you are using a network connection, make sure your Epson product and computer are connected to the same network.
  • Make sure your Epson product is connected to your computer using the included USB cable.
  • Make sure the Epson Event Manager is not blocked by your firewall or security software.
  • Make sure a scan job is selected in the Button Assignment window of Document Capture Pro.
  • If you have multiple scanners installed, make sure the correct product is selected in Document Capture Pro.