- Printers
- Ink
- Projectors
- Scanners
- Point of Sale
- Robots
- Industries
- Support
Select the questions to view the answers
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The product doesn't work properly when I press the
start button. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- What do the product's lights indicate?
- I can't start Epson Scan 2 in Windows or on my Mac. What should I do?
- Paper jammed in my product. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I uninstall the Epson product software?
- How do I load plastic cards in the input tray?
- How do I scan to a SharePoint server or cloud service?
- How do I replace the product rollers?
Select the questions to view the answers
Select the questions to view the answers
- What do the product's lights indicate?
- I see the message Epson Scan 2 error has occurred and Epson Scan 2 will close. (E425-B101) when I scan a double-sided document. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
Select the questions to view the answers
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan to a SharePoint server or cloud service?
- How do I scan using my product's control panel?
- How do I scan thick or special paper?
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The product doesn't work properly when I press the start button. What should I do?
- Scanning is slow. What should I do?
- Blank pages appear in my scanned image when using Epson Scan 2. What should I do?
- How do I scan a document longer than legal-size in Document Capture Pro?
- How do I scan a document so I can edit the text in a word processing program?
- How do I enlarge an image I scanned with Epson Scan 2?
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- Nothing happens when I click on the Epson Scan 2 icon on the taskbar in Windows. What should I do?
- I see a message to install Evernote (when it's already installed) when I try to connect Evernote to an Epson scanner app. What should I do?
- I'm unable to send a scan from Document Capture Pro to Google Drive. What should I do?
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- I can't start Epson Scan 2 in Windows or on my Mac. What should I do?
- How do I change the Power Off and Sleep Timer settings?
- The product is not converting characters to editable text. What should I do?
- How do I uninstall the Epson product software?
- How many custom paper size settings can I create in Epson Scan 2?
- Who do I contact for support on the software that came with my product?
- When the optional Network Interface Unit is installed, will the scanner be automatically configured in Epson Scan 2?
- Which software is included with my product?
- Can my product be networked?
- My computer doesn't recognize the product. What should I do?
- How do I scan using Document Capture Pro 2.0?
- What is a job in Document Capture Pro or Document Capture and how do I create one?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
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- How do I load a photo with the carrier sheet?
- How should I transport or store my product?
- What is the loading capacity of the product's input tray?
- What optional equipment is available for my product?
- Does my product have a security slot?
- Can I turn off the product while the computer is still on?
- When do I need to use the optional carrier sheet to scan?
- The product does not turn on. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
- The product does not turn off. What should I do?
