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- Top FAQs
- Connection or Setup
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Other
- The product doesn't work properly when I press the start button. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- What do the product's lights indicate?
- I can't start Epson Scan 2 in Windows or on my Mac. What should I do?
- Paper jammed in my product. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I uninstall the Epson product software?
- How do I load plastic cards in the input tray?
- How do I scan to a SharePoint server or cloud service?
- How do I replace the product rollers?
- What do the product's lights indicate?
- I see the message Epson Scan 2 error has occurred and Epson Scan 2 will close. (E425-B101) when I scan a double-sided document. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan to a SharePoint server or cloud service?
- How do I scan using my product's control panel?
- How do I scan thick or special paper?
- The product doesn't work properly when I press the start button. What should I do?
- Scanning is slow. What should I do?
- Blank pages appear in my scanned image when using Epson Scan 2. What should I do?
- How do I scan a document longer than legal-size in Document Capture Pro?
- How do I scan a document so I can edit the text in a word processing program?
- How do I enlarge an image I scanned with Epson Scan 2?
- Nothing happens when I click on the Epson Scan 2 icon on the taskbar in Windows. What should I do?
- I see a message to install Evernote (when it's already installed) when I try to connect Evernote to an Epson scanner app. What should I do?
- I'm unable to send a scan from Document Capture Pro to Google Drive. What should I do?
- I can't start Epson Scan 2 in Windows or on my Mac. What should I do?
- How do I change the Power Off and Sleep Timer settings?
- The product is not converting characters to editable text. What should I do?
- How do I uninstall the Epson product software?
- How many custom paper size settings can I create in Epson Scan 2?
- Who do I contact for support on the software that came with my product?
- When the optional Network Interface Unit is installed, will the scanner be automatically configured in Epson Scan 2?
- Which software is included with my product?
- Can my product be networked?
- My computer doesn't recognize the product. What should I do?
- How do I scan using Document Capture Pro 2.0?
- What is a job in Document Capture Pro or Document Capture and how do I create one?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I load a photo with the carrier sheet?
- How should I transport or store my product?
- What is the loading capacity of the product's input tray?
- What optional equipment is available for my product?
- Does my product have a security slot?
- Can I turn off the product while the computer is still on?
- When do I need to use the optional carrier sheet to scan?
- The product does not turn on. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
- The product does not turn off. What should I do?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains compliance statements, and your Epson America, Inc. Limited Warranty.
This document provides quick reference for using Document Capture Pro 2.0.
This document provides quick reference for using Document Capture Pro 3.0.
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