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- Top FAQs
- Cloud or Mobile
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Print Quality or Appearance
- Scan
- Software or Setup
- Other
- I'm having paper feed problems. What should I do?
- What do my product's lights indicate?
- I can't start Epson Scan in Windows or on my Mac. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- How do I set up my product with a WPS-enabled router or access point?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- How should I clean the inside of the product?
- How do I replace the product rollers?
- Scanning is slow. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- Blank pages appear in my scanned image when using Epson Scan. What should I do?
- Can I scan a document longer than legal size in Document Capture Pro?
- Only part of my document scans. What should I do?
- The product is not recognizing characters well when using Epson Scan. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- I can't start Epson Scan in Windows or on my Mac. What should I do?
- How can I scan with Document Capture Pro or Document Capture?
- How do I scan a document so I can edit the text in a word processing program?
- My product software doesn't work properly. What should I do?
- How do I uninstall the product software?
- Who do I contact for support on the software that came with my product?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- After I updated to Windows 8, my product's software is missing. What should I do?
- How many custom page size settings can I create in Epson Scan?
- Can my product be networked?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- How do I set up my product with a WPS-enabled router or access point?
- My computer doesn't recognize the product. What should I do?
- I was able to scan before, but now my system doesn't recognize the scanner. What should I do?
- How do I scan using Document Capture Pro 2.0?
- ABBYY FineReader and NewSoft Presto! BizCard, the third-party software, did not install on my Mac. What should I do?
- The ISIS Driver is not installed in Windows after I installed the software from my product CD. What should I do?
- How can I get a replacement CD for my product?
- Who do I contact for software support?
- How do I replace the product rollers?
- What is the loading capacity of the product's input tray?
- What optional equipment is available for my product?
- I'm having paper feed problems. What should I do?
- How do I reset the product's roller counter?
- The product doesn't start when I press the button. What should I do?
- How can I scan thick or special paper?
- How should I transport my product?
- What do my product's lights indicate?
- How do I load plastic cards in the input tray?
- How do I load a legal–size document?
- Does my product have a security slot?
- The product does not turn on. What should I do?
- What is the maximum document length I can scan with my product?
- Does Epson have a program where I can donate my working electronic equipment?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains additional FCC/IC compliance information. This information is supplemental to what is provided in your online User’s Guide.
This document contains notices and Epson's limited warranty for this product.(warranty valid in Latin America)
This document provides quick reference for using Document Capture Pro 2.0.
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