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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Other
- How do I scan with Document Capture Pro or Document Capture?
- What do my product's lights indicate?
- How do I load originals in the input tray?
- How do I uninstall the product software?
- How do I add and assign scan jobs with Document Capture Pro?
- How do I add and assign scan jobs with Document Capture?
- How do I change the Power Off and Sleep Timer settings?
- How do I reset the product's roller counter?
- How do I replace the product rollers?
- The product is not converting characters to editable text. What should I do?
- I see the message Epson Scan 2 error has occurred and Epson Scan 2 will close. (E425-B101) when I scan a double-sided document. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- What do my product's lights indicate?
- I see the message Object reference not set to an instance of an object in Epson ScanSmart when I use the QuickBooks Desktop. What should I do?
- I see the message You cannot send the email. Confirm the settings on my Mac, when I use the Attach to Email feature in Epson ScanSmart. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- A black rectangle appears next to the business card I scanned. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- The product is not converting characters to editable text. What should I do?
- Only part of my document scans. What should I do?
- I see lines through all my scanned images. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- Blank pages appear in my scanned image when using Epson Scan 2. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- The scanner doesn't work properly when I press the start button. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan thick or special paper?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan using my product's control panel?
- How do I scan to a SharePoint server or cloud service in Windows?
- I cannot scan over a network with Epson Scan 2. What should I do?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I save a scanned image with Epson ScanSmart?
- How do I attach a scanned image to an e-mail with Epson ScanSmart?
- How do I print a scanned image or file with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
- How do I enlarge an image I scanned with Epson Scan 2?
- My computer does not recognize the product when I use a USB connection. What should I do?
- How do I add and assign scan jobs with Document Capture Pro?
- How do I add and assign scan jobs with Document Capture?
- How do I use my product's control panel to automatically send an email of a scanned item?
- How do I uninstall the product software?
- Which software is available for my product?
- How do I change the Power Off and Sleep Timer settings?
- What is a job in Document Capture Pro or Document Capture?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- Is my product compatible with the Epson Network Interface Unit?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
- Which online version of QuickBooks supports the export feature when it is used in conjunction with Epson ScanSmart?
- The Manage Invoices/Receipts button does not appear in Epson ScanSmart in Windows. What should I do?
- Why are the TurboTax and Quicken buttons grayed out when using the Export and Save option in Invoice/Receipt Manager?
- Can I export receipts and invoices to QuickBooks Desktop for Mac using Epson Receipt Manager software?
- How should I transport or store my product?
- Which user replaceable parts or accessories are available for my product?
- How do I load plastic cards in the card slot?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using Epson ScanSmart software.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
This document provides quick reference for using Document Capture Pro 2.0.
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