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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Software
- Software or Setup
- Wireless or Wired Connection
- Other
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I scan a document with Epson ScanSmart?
- What is the loading capacity of the product's input tray?
- What do my product's lights indicate?
- How do I replace the product rollers?
- How do I scan with Document Capture Pro or Document Capture?
- How do I attach a scanned image to an e-mail with Epson ScanSmart?
- How do I save a scanned image with Epson ScanSmart?
- How do I print a scanned image or file with Epson ScanSmart?
- I see lines through all my scanned images. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see the message Object reference not set to an instance of an object in Epson ScanSmart when I use the QuickBooks Desktop. What should I do?
- I see the message You cannot send the email. Confirm the settings on my Mac, when I use the Attach to Email feature in Epson ScanSmart. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- Blank pages appear in my scanned image when using Epson Scan 2. What should I do?
- A black rectangle appears next to the business card I scanned. What should I do?
- An area I highlighted with a fluorescent (or neon) marker does not appear in my scan. What should I do?
- The product is not converting characters to editable text. What should I do?
- I see lines through all my scanned images. What should I do?
- Only part of my document scans. What should I do?
- How do I scan a thick or large document when using the optional flatbed scanner dock?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- My product doesn't detect photos placed on the scanner glass when I use the optional flatbed scanner dock. What should I do?
- Scanning is slow when I scan with Epson ScanSmart. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I save a scanned image with Epson ScanSmart?
- How do I attach a scanned image to an e-mail with Epson ScanSmart?
- How do I print a scanned image or file with Epson ScanSmart?
- How do I change the scan settings in Epson ScanSmart?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan thick or special paper?
- I cannot scan over a network with Epson Scan 2. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- How do I scan a document so I can edit the text in word processing software?
- The scanner doesn't work properly when I press the start button. What should I do?
- How do I scan to a SharePoint server or cloud service?
- How do I enlarge an image I scanned with Epson Scan 2?
- My computer does not recognize the product when I use a USB connection. What should I do?
- Does installing the optional Epson Network Interface Unit automatically configure the scanner in Epson Scan 2?
- How do I use my product's control panel to automatically send an email of a scanned item?
- How do I change the Power Off and Sleep Timer settings?
- How do I add and assign scan jobs with Document Capture?
- How do I manually connect to a Wi-Fi network?
- How do I load a photo with a carrier sheet?
- How do I add and assign scan jobs with Document Capture Pro?
- How do I uninstall the product software?
- Which software is available for my product?
- What is a job in Document Capture Pro or Document Capture?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- Does Epson make drivers for Linux?
- The Correct Document Skew setting is disabled in the scanner software. What should I do?
- Who do I contact for software support?
- How many custom paper sizes can I create in Epson Scan 2?
- Which online version of QuickBooks supports the export feature when it is used in conjunction with Epson ScanSmart?
- The Manage Invoices/Receipts button does not appear in Epson ScanSmart in Windows. What should I do?
- Why are the TurboTax and Quicken buttons grayed out when using the Export and Save option in Invoice/Receipt Manager?
- Can I export receipts and invoices to QuickBooks Desktop for Mac using Epson Receipt Manager software?
- Does my product have a security slot?
- When should I use the optional carrier sheet?
- Which user replaceable parts or accessories are available for my product?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- What do my product's lights indicate?
- How should I transport or store my product?
- How do I load plastic cards in the input tray?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using Epson ScanSmart software.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
This document provides quick reference for using Document Capture Pro 2.0.
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