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- Top FAQs
- Error Messages or Lights
- Image Quality or Appearance
- Maintenance
- Paper or Media
- Scan
- Setup
- Software
- Software or Setup
- Other
- The scanner doesn't work properly when I press the start button. What should I do?
- What do my product's lights indicate?
- How should I clean the inside of my product?
- I see lines through all my scanned images. What should I do?
- How do I scan a document with Epson ScanSmart?
- How do I uninstall the product software?
- How do I scan from a smart device?
- The product is not converting characters to editable text. What should I do?
- My original jammed in my product. What should I do?
- How should I clean my product?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Reduce the resolution to save the image in the size that you specified when I scan with Epson ScanSmart. What should I do?
- I see the message You cannot send the email. Confirm the settings on my Mac, when I use the Attach to Email feature in Epson ScanSmart. What should I do?
- I see the message Object reference not set to an instance of an object in Epson ScanSmart when I use the QuickBooks Desktop. What should I do?
- The scanner doesn't work properly when I press the start button. What should I do?
- How do I change the scan settings in Epson ScanSmart?
- I cannot scan over a network. What should I do?
- How do I print a scanned image or file with Epson ScanSmart?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan from a smart device?
- How do I scan a document with Epson ScanSmart?
- How do I attach a scanned image to an e-mail with Epson ScanSmart?
- Scanning is slow. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I save a scanned image with Epson ScanSmart?
- Will the product automatically scan double-sided documents?
- How do I export receipts to QuickBooks Online?
- How do I save receipt data as a TurboTax File?
- How do I select which columns to display when I review receipts in Epson ScanSmart?
- How do I export receipts to Quicken?
- How do I export bulk images of receipts from ScanSmart?
- How do I import receipt images from a JPEG or PDF file?
- How do I export multiple receipts from Epson ScanSmart?
- How do I export receipts to QuickBooks Desktop in Windows?
- I see a message to install Evernote (when it's already installed) when I try to connect Evernote to an Epson scanner app. What should I do?
- I see a paper jam message when I scan a receipt longer than 20 inches with Epson ScanSmart. What should I do?
- Which software is available for my product?
- How do I uninstall the product software?
- My computer does not recognize the product when I use a USB connection. What should I do?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- Which online version of QuickBooks supports the export feature when it is used in conjunction with Epson ScanSmart?
- The Manage Invoices/Receipts button does not appear in Epson ScanSmart in Windows. What should I do?
- Why are the TurboTax and Quicken buttons grayed out when using the Export and Save option in Invoice/Receipt Manager?
- Can I export receipts and invoices to QuickBooks Desktop for Mac using Epson Receipt Manager software?
- Which user replaceable parts or accessories are available for my product?
- When should I use the optional carrier sheet?
- How should I transport or store my product?
- What do my product's lights indicate?
- The scanner does not turn on or turns off unexpectedly. What should I do?
- The product does not turn on. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty.
This document provides complementary or late-breaking information to supplement your product documentation.
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